Troubleshooting

To successfully upload data to LogTag® Online, your UTRED30-WiFi needs to be connected to your wireless network and be able to access the LogTag® Online cloud server. It also needs to be registered to your team's account and must be attached to a location.

If the connection has succeeded and data have been uploaded the wireless and cloud indicators on the display show as follows:

  • If your logger is connected to power:

  • If your logger operates on batteries

If you cannot see any data in that location from your device, although you have configured it with the LogTag® Online Connection Wizard, you can use the wireless and network indicators to help narrow down which part of the upload process fails.

 

The UTRED30-WiFi is trying to access the wireless network, but has not yet successfully connected.

If you see this icon on the display for more than 10 seconds, the UTRED30-WiFi has to try repeatedly to connect to the network.

If the connection eventually succeds, this could indicate a weak wireless signal. If possible, move the logger closer to the access point.

The UTRED30-WiFi has attempted to connect to the wireless network, but was unsuccessful. It will take up to 60 seconds for this icon to show.

  • the configured network is temporarily unavailable or out of range

    Try to scan for available networks using a different device, such as a laptop or cellphone. This will verify if the network is currently transmitting.

  • the network password has not been entered correctly

    If the network is transmitting, try to access the wireless network with a different device, such as a laptop or cellphone, using the password you entered.

    If required, re-run the LogTag® Online Connection Wizard, select the option WiFi Only Setup and re-enter the correct name and password of the wireless network you wish to connect to.

  • the network requires confirming a logon screen on a web browser.

    At this stage, the UTRED30-WiFi is unable to connect to a network that requires completing a logon process, such as is present on many guest networks. Your network administrator may be able to add an exception for your device.

  • The network has an unsupported authentication method

    At present, the UTRED30-WiFi can only connect to wireless networks with WEP or WPA/WPA2 access without enterprise functions. You will be unable to connect the UTRED30-WiFi to any network that does not support either of these access methods,.

If you continue to get this error, please discuss this further with your network administrator.

The UTRED30-WiFi has successfully connected to the wireless network and is in the process of connecting to the LogTag® Online cloud server.

If you see this icon on the display for more than 10 seconds, the UTRED30-WiFi has to try repeatedly to connect to the network.

If the connection eventually succeds, this could indicate a weak wireless signal, or general network issues related to the new device. If possible, move the logger closer to the access point and discuss this further with your network administrator.

The UTRED30-WiFi has successfully connected to the wireless network, but was unable to establish a connection with the cloud server.

This can have a number of different reasons, which include the following:

  • Port 18888 is closed for outgoing traffic

    Please ask your network administrator to open port 18888 in the network's firewall

  • No DHCP server found on the network

    You may have set up the UTRED30-WiFi to use DHCP, but your network does not offer DHCP connections. Please discuss this with your network administrator, and run the LogTag® Online Connection Wizard again, selecting Advanced Setup.

  • No IP address or DNS server configured

    Please re-run the LogTag® Online Connection Wizard, select Advanced Setup and enter the correct DNS settings. If available, use DHCP to receive the DNS settings

  • The LogTag® Onlinecloud server is offline

If both wireless and cloud connection show success, yet you still do not receive any data into your LogTag® Online account, please check the following:

  • Your device may be registered to a different team

    Please re-run the LogTag® Online Connection Wizard and register the device to your team

  • Your device has no data to upload

The last Connection time should still be updated once you perform a Connection Test

 

 

Get in touch

Sales Enquiry

Copyright © LogTag Recorders, 2004-2019. All rights reserved.